Inclusion Statement

Effective Date: 01 November 2025

 

Our Commitment to Accessibility

Forge Forward Coaching Limited is committed to making our services accessible to everyone. We strive to ensure our website and services are inclusive and usable for all individuals, including those with disabilities.

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We recognise that we may not get everything perfect, and we're always learning. If you encounter any accessibility barriers or have suggestions on how we can improve, please let us know. Your feedback helps us do better.

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Website Accessibility

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We aim to make our website accessible and easy to use. While we're working towards meeting Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, we know there's always room for improvement. Our efforts include:

• Clear navigation and consistent layout

• Readable text with appropriate sizing and color contrast

• Alternative text for images

• Keyboard navigation capability

• Mobile-friendly responsive design​

 

If something on our website isn't working well for you, please let us know so we can fix it.

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Service Accessibility

We strive to make our coaching services accessible through:

 

• ​Flexible Delivery Options

  • Video conferencing: Sessions via Teams or Zoom

  • In-person sessions: At your location or mutually agreed venue

  • Phone coaching: Audio-only option available

  • Email support: Written communication alternative

 

• Reasonable Accommodations - through

  • Additional time for sessions if needed (at reduced cost)

  • Materials in alternative formats (large print, digital documents, etc.)

  • Adjustments to session structure or communication methods

  • Flexible scheduling to meet your needs

  • Quiet, distraction-reduced environments for in-person meetings

 

• Communication Support

  • Visual materials can be provided in advance

  • We can adjust our communication style to suit your preferences

  • Written summaries of sessions available upon request

  • Materials provided in accessible digital formats

 

• Physical Accessibility (In Person sessions)

  • Use accessible venues with wheelchair access where possible

  • Provide clear directions and parking information

  • Accommodate guide dogs and support persons

  • Arrange alternative locations if accessibility needs cannot be met at primary venue

 

• Document Accessibility (Accessible Documents)

  • Using clear, simple language

  • Providing documents in Word, PDF, or other requested formats 

  • Offering documents in larger font sizes upon request

  • Using accessible formatting in CVs and application materials

 

• Ongoing Improvements (Six Monthly)

• Review and update our website for accessibility

• Seek feedback from clients about accessibility needs

• Update our services based on client feedback and evolving standards

 

Feedback and Support

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Your feedback helps us improve. If you:

• Encounter accessibility barriers using our website or services

• Have suggestions for improvement

• Need specific accommodations

• Require materials in alternative formats

Please contact us, and we will work with you to find a solution.

 

Limitations and Alternatives

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While we strive for full accessibility, we acknowledge:

• Some third-party content or links may not meet accessibility standards

• We are continuously improving and may not yet meet all WCAG criteria

• We will work with you to provide alternative solutions when barriers exist

 

Contact Us

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To discuss accessibility needs or provide feedback:

Forge Forward Coaching Limited
Email: admin@forgeforwardcoach.com
 

We aim to respond to accessibility requests within 5 business days.

 

Complaints Process

If you are not satisfied with our accessibility response:

1. Contact us first to discuss your concerns

2. We will work with you to find a resolution

3. If unresolved, you may contact the New Zealand Human Rights Commission at www.hrc.co.nz

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