Legal Disclaimer

Effective Date: 01 November 2025

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Professional Coaching Services

Forge Forward Coaching Limited provides professional career and personal coaching, leadership mentoring and job application to interview preparation support services. Our services are designed to support and guide you in your professional journey and personal goals.

No Guarantee of Results

While we are committed to providing high-quality coaching and support, we cannot and do not guarantee specific outcomes, including but not limited to:

• Job offers or employment

• Interview invitations

• Salary increases or promotions

• Career advancement or leadership positions

• Achievement of specific personal or professional goals

• Specific timelines for success​

Your success depends on many factors including your effort, commitment, skills, market conditions, and circumstances beyond our control.

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Not a Substitute for the Following Advice

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Our coaching services do not constitute:

• Legal advice

• Financial advice

• Mental health counseling or therapy

• Medical advice

• Immigration advice

• Human resources or employment law guidance​

If you require professional advice in these areas, please consult appropriately qualified professionals.

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Client Responsibility

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You are responsible for:

• Implementing the strategies and advice provided

• Making your own career and personal decisions

• Ensuring accuracy of information in your CV and applications

• Conducting your own research on potential employers

• Verifying any information provided during coaching sessions

• Your own professional development and goal achievement

Confidentiality

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We maintain confidentiality of client information in accordance with our Privacy Policy. However, we may use anonymized case studies and testimonials for marketing purposes with client consent.

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Limitation of Liability

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To the fullest extent permitted by law, Forge Forward Coaching Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

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Third-Party Links and Resources

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Our website and services may include links or references to third-party websites, resources, or tools. We do not endorse or take responsibility for the content, accuracy, or practices of these third parties.

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Changes to Services

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We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. An explanation will be provided.

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General Information Only

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Content on our website, including blog posts, resources, and general advice, is for informational purposes only and should not be considered personalized advice for your specific situation.

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Governing Law

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This disclaimer is governed by the laws of New Zealand.

Contact

If you have questions about this disclaimer, please contact us at admin@forgeforwardcoach.com.

Privacy Policy 

Effective Date: 01 November 2025

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Introduction

Forge Forward Coaching Limited ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 2020 (New Zealand).

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Information We Collect

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Personal Information

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We may collect the following personal information:

• Name and contact details (email, phone number, address)

• Employment history and career information

• Educational background and qualifications

• CV/resume content

• Professional goals and aspirations

• Information shared during coaching sessions

• Payment and billing information

• Communication records (emails, messages, session notes)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Pages visited and time spent on pages

• Referring website

• Device information

How We Use Your Information

We use your personal information to:

• Provide coaching, mentoring, and career support services

• Prepare and review CVs and application materials

• Conduct coaching sessions and provide personalized guidance

• Communicate with you about our services

• Process payments and maintain financial records

• Improve our services and website

• Send service updates, newsletters, and promotional materials (with your consent)

• Comply with legal obligations

Legal Basis for Processing

We process your information based on:

• Consent: You have given explicit consent for specific purposes

• Contract: Processing is necessary to fulfill our coaching agreement with you

• Legitimate Interests: We have legitimate business interests that do not override your privacy rights

• Legal Obligation: We are required by law to process certain information

How We Share Your Information

We do not sell your personal information to third parties.

We may share your information with:

• Subcontractors/Partner Coaches: When we engage consultants to provide services on our behalf (under confidentiality agreements)

• Service Providers: Payment processors, email service providers, and website hosting services

• Legal Requirements: When required by law, court order, or government authority

• With Your Consent: When you explicitly authorize us to share specific information

Information Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data storage systems

• Encrypted communications where appropriate

• Access controls limiting who can view your information

• Confidentiality agreements with staff and contractors

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for:

• Active Clients: Duration of our coaching relationship plus 7 years for business records

• Marketing Communications: Until you unsubscribe or withdraw consent

• Financial Records: 7 years as required by tax law

• Session Notes: 7 years in accordance with professional standards

You may request earlier deletion of your information, subject to our legal obligations.

Your Rights

Under the Privacy Act 2020, you have the right to:

• Access: Request copies of your personal information

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information (subject to legal requirements)

• Restrict Processing: Request limitation on how we use your information

• Object: Object to processing based on legitimate interests

• Data Portability: Receive your information in a structured, commonly used format

• Withdraw Consent: Withdraw consent at any time (without affecting prior processing)

To exercise these rights, please contact us using the details below.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Remember your preferences

• Analyze website traffic and user behavior

• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 16 years of age. Our youth pathways services is available and parents are invited to attend any sessions. We do not collect personal information from children without parental consent.

Marketing Communications

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With your consent, we may send you:

• Newsletters and career tips

• Service updates and new offerings

• Event invitations

• Promotional materials

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

• Updating your preferences

Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website

• Sending an email notification (for material changes)

• Updating the "Effective Date" at the top of this policy

Complaints

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If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with:

Office of the Privacy Commissioner
Website: www.privacy.org.nz
Phone: 0800 803 909
Email: enquiries@privacy.org.nz

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Forge Forward Coaching Limited
Email: admin@forgeforwardcoach.com